Right of Withdrawal

Right of withdrawal for consumers 
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.)

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day, 

- on which you or a third party designated by you, other than the carrier, took possession of the goods, provided that you have ordered one or more items as part of a single order and these are delivered together;

- on the date on which you, or a third party designated by you (other than the carrier), took possession of the last item, provided that you ordered several items as part of a single order and these were delivered separately;

To exercise your right of withdrawal, you must inform us (Silvia Romberg-Kornfeld, Zerbster Str. 15, 39279 Leitzkau, telephone no.: 039241-994141, email address: herstellerangebote(ad)t-online.de) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.
You may also exercise your right of withdrawal online. To do so, the button ‘Withdraw from the contract’  is available in the footer of our website . If you use this function, we will redirect you to a confirmation page where you can provide the necessary details regarding your contract. The withdrawal takes effect as soon as you have clicked the confirmation button. We will confirm receipt of your withdrawal without delay on a durable medium (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14  from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the 14-day period expires.

You shall bear the direct costs of returning the goods.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their nature, characteristics and functioning.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
- for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be exceeded rapidly;
- for the supply of alcoholic beverages where the price was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, if their seal has been broken after delivery;
- for the delivery of goods where, due to their nature, they have become inseparably mixed with other goods after delivery;
- for the supply of audio or video recordings or computer software in sealed packaging, where the seal has been broken after delivery.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.) 

- To Silvia Romberg-Kornfeld, Zerbster Str. 15, 39279 Leitzkau, email address: retoure@herstellerangebote.de :

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper-based notifications)
- Date

(*) Delete as appropriate.

Last updated: 19 June 2026